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Deepser Academy
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Popular:
Deepser API
CMDB
CRM
Access and Visibility
24 Topics
End Users Visibility Overview
Creating a new user
Visibility management in Deepser
Company Supervisors
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Activity, Worklogs & Comments
9 Topics
DeepActivity Comments
Placing a comment
Comments System Configuration
DeepActivity Worklog
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Board
9 Topics
Enable groups to create boards
Creating a FreeForm Board
Creating and customizing a Lane
Entry Creation
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Categories
4 Topics
Categories in Deepser
Category Hierarchy
Creating New Categories and sub-Categories in Deepser
Make a category visible in the Guest portal
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Chat
5 Topics
Using the Chat
Enabling the Chat on Portals
Chat Rooms and Moderators
Public Chat
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CMDB
6 Topics
Deepser CMDB
Enable CMDB in the User Portal
User Portal CMDB Grid Configuration
Advanced Configuration of CMDB Grids
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CRM
10 Topics
Deep CRM
Creating an account in the CRM
Creating a contact in the CRM
Creating an opportunity in the CRM
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Deepser API
18 Topics
API Notions
API Endpoint and URL
API Verbs and Format
API Authentication
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Deepser Fundamentals
51 Topics
Deepser Backend
Deepser User Menu
Deepser Navigation Menu
Global Search Usage
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Email Integration
23 Topics
Email Integration in Service Management
Enable Embedded Images on Message Body
Mailbox
Configuring an Outgoing Mailbox
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Escalation
6 Topics
Escalation rule levels
Configuring Escalation Rules
Configure an escalation rule that modifies entity.
Escalation rule that sends an email notification
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Importing Data
12 Topics
Import Foundamentals
Import Creation
Import Basic Data Binding
Import Before Run
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IT Asset Management
11 Topics
ITAM Devices and Software
ITAM Agents
ITAM Agent Installation
ITAM Remote Collector
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Knowledge Base
6 Topics
Reading the Knowledge Base
Knowledge Base in Service Operations
Article Configuration in Knowledge Base
Knowledge Base Configuration
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List
4 Topics
Introduction to lists
Creating a new list
List Values and Model Visibility
Use a list as the basis of a custom field
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Password Management
7 Topics
Configuring a Password
Using a Password
Private Password
Password System Configuration
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Relations
5 Topics
Using a Relation Grid field
Configuring a Relation
Modifying relation using a custom event.
Opposite relation
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Service Management
11 Topics
Introduction to Services in Deepser
Service Operations
Creating a Service Operation
Adding Comments, Activities, Attachments and Tasks to Operations
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SLA
3 Topics
Calendar
Metrics
Goal
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Task
5 Topics
Creation of task type
Form configuration of task types
Task Global Grid
Task Global Grid Configuration
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Workflow
14 Topics
Workflow Overview
Flow Designer
Flow Trigger
Workflow – Stage Set
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