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Popular:
  • Deepser API
  • CMDB
  • CRM

Access and Visibility

30 Topics
  • Resources
  • Roles
  • Creating and Managing Roles in Deepser
  • Creating a new user
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Activity, Worklogs & Comments

9 Topics
  • DeepActivity Comments
  • Placing a comment
  • Comments System Configuration
  • DeepActivity Worklog
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Board

9 Topics
  • Enable groups to create boards
  • Creating a FreeForm Board
  • Creating and customizing a Lane
  • Entry Creation
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Categories

3 Topics
  • Category Overview
  • Category Configuration
  • Category Usage
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Chat

7 Topics
  • Using the Chat
  • Enabling the Chat on Portals
  • Chat Rooms and Moderators
  • Public Chat
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CMDB

6 Topics
  • Deepser CMDB
  • Enable CMDB in the User Portal
  • User Portal CMDB Grid Configuration
  • Advanced Configuration of CMDB Grids
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CRM

11 Topics
  • Deep CRM
  • Creating an account in the CRM
  • Creating a contact in the CRM
  • Creating an opportunity in the CRM
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Deepser API

18 Topics
  • API Notions
  • API Endpoint and URL
  • API Verbs and Format
  • API Authentication
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Deepser Fundamentals

54 Topics
  • Deepser Backend
  • Deepser User Menu
  • Deepser Navigation Menu
  • Global Search Usage
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Email Integration

24 Topics
  • Email Integration in Service Management
  • Enable Embedded Images on Message Body
  • Mailbox
  • Configuring an Outgoing Mailbox
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Escalation

6 Topics
  • Escalation rule levels
  • Configuring Escalation Rules
  • Configure an escalation rule that modifies entity.
  • Escalation rule that sends an email notification
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Importing Data

13 Topics
  • Import Foundamentals
  • Import Creation
  • Import Basic Data Binding
  • Import Before Run
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IT Asset Management

5 Topics
  • IT Asset Models
  • ITAM Automatic Scan Configuration and Usage
  • ITAM Configuration
  • AnyDesk
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Knowledge Base

6 Topics
  • Reading the Knowledge Base
  • Knowledge Base in Service Operations
  • Article Configuration in Knowledge Base
  • Knowledge Base Configuration
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List

4 Topics
  • Introduction to lists
  • Creating a new list
  • List Values and Model Visibility
  • Use a list as the basis of a custom field
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Password Management

7 Topics
  • Configuring a Password
  • Using a Password
  • Private Password
  • Password System Configuration
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Relations

6 Topics
  • Using a Relation Grid field
  • Configuring a Relation
  • Modifying relation using a custom event.
  • Opposite relation
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Service Management

11 Topics
  • Introduction to Services in Deepser
  • Service Operations
  • Creating a Service Operation
  • Adding Comments, Activities, Attachments and Tasks to Operations
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SLA

3 Topics
  • Calendar
  • Metrics
  • Goal
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Task

5 Topics
  • Creation of task type
  • Form configuration of task types
  • Task Global Grid
  • Task Global Grid Configuration
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Workflow

13 Topics
  • Workflow Overview
  • Flow Designer
  • Flow Trigger
  • Workflow – Stage Set
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Inventory

5 Topics
  • Inventory Overview
  • Inventory Configuration
  • Warehouse
  • Item
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Custom Fields

4 Topics
  • Custom Field Overview
  • Custom Field - Creation
  • Custom Field - Element Type Simple
  • Custom Field - Element Type Advanced
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Custom Event

3 Topics
  • Custom Event Overview
  • Custom Event - Creation
  • Custom Event - Type
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Dashboard

3 Topics
  • Dashboard Overview
  • Panel Configuration
  • Chart Configuration
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Project

4 Topics
  • Project Module
  • Gantt
  • Project Task
  • Resource Grid
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Calendar

7 Topics
  • Calendar Configurations
  • Internal Calendar Configuration
  • Calendar Configuration Example
  • External Calendar Configuration
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Survey

4 Topics
  • Survey Overview
  • Designer
  • Survey
  • Dashboard
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Contract and Contract Line

9 Topics
  • Contracts and Contract Lines - General Overview
  • Contracts
  • Contract Lines
  • Contract Creation
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Report Documentation

2 Topics
  • Report Configuration
  • Report Usage
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Sales

10 Topics
  • Catalog and Price List Overview
  • Catalog Configurations
  • Product
  • Price List
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Integrations

2 Topics
  • Teams Integration
  • NinjaOne Integration
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PRODUCTS

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