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Placing a comment

This guide will explain how to place a comment on an Operation.

1 – It is possible to access the “Activities” section of Operations through the User Portal or Backend, if properly configured.

1a – Through the User Portal, simply select the Operation on which you want to add a comment from the right grid.

1b -Through the Backend it is necessary to open the Service module through the drop-down menu, and click All to visualize all the Operations. Finally open the Operation on which you want to add a comment.

2 – At this point, scroll down to the Activity section, here comments and Work Activity are visible, the Comments tab will already be highlighted by default.

2 – To add a comment, click on Add Comment

3 – The form for inserting a comment is shown below

The meaning of the fields is the following:

Visible on PortalSpecifies whether the comment should be visible in the user portal, thus to end users.
Created ByIndicates the creator of the comment, it is automatically filled with the current user who is commenting.
DescriptionThe text of the comment, formatted with images and structures such as tables, etc.
Comment AttachmentsAllows to attach files to the comment. Note: The files will not appear as ticket attachments, but only to the comment.

4 – To save the comment, simply click on the green checkmark in the upper right corner.

5 – The comment will then be displayed under the ticket