To display WorkLogs in the User Portal, so that end users also have access to them, you need to make some system configurations.
These configurations are available in Deepser’s system configuration menu.
To access system configuration, you need to use Deepser’s backend dropdown menu, then System->Configuration->Portal->Configurations.
This is the section dedicated to the system configuration of WorkLogs
The meaning of the fields is the following:
|Show Worklog||Makes worklogs visible in the user portal. The worklogs will be read-only, if ‘Add/Edit Worklog’ is set to No.|
|Add/Edit Worklog||Gives End Users the ability to insert worklogs, or modify those already present in tickets.|
|Save Config||Allows to save the configuration|