Service Type API

The Service Type entity is used to manage the type of Operations in Deepser (eg: Incidents, Tickets, Requests, Phone Calls, etc.).
Service Types can be defined or updated only in the Deepser interface.
Service Types can be only retrieved by Administrators, Agents or Key Users via API.
End Users cannot access this resource via API.

Endpoints

http://deepserhost/api/rest/service/type/[id]
http://deepserhost/api/rest/service/types

Roles

Here we list all the permissions by user role regarding the API:

 AdmininistratorAgentKey UserUser
Actions AllowedRETRIEVERETRIEVERETRIEVE 

Fields

Here we list all the fields of the entity to describe their meainings in Deepser:

Here we list all the fields of the entity to describe their meainings in Deepser:

FieldMeaning
entity_idThe unique ID to identify the record.
nameThe Name of the Type (eg: Incident, Request, Change, etc.).
descriptionThe description of the Type.
iconThe icon of the Type.
positionThe order in which are displayed the Types.
status1 if the Type is Enabled, 0 if it is Disabled.
formtemplate_idThe formtemplate ID of the record.
created_atCreation date of the record.
updated_atDate of the last update on the system.