Once the requests are made visible in the guest portal, they will have all the ticket fields filled in, which makes it necessary to edit the form template.
1 – Access the guest portal through an Admin user, to do this you need to remove all the right side of the url. (E.g. test.deepser.com/admin/system_account will become test.deepser.com)
2 – Select a request
3 – All fields can be set by default by the guest user, to modify the available fields, open the form editor.
4 – Once you have selected the correct fieldset, modify it as needed, keeping in mind that this form will be accessible to guest users.
Note: When a guest user opens a ticket, they will be recognizable by their email, so in this case the Requester Email field should be added as mandatory.