The Deepser user portal is made out several areas, the most important section of the page is functional to the creation and management of tickets, while the drop-down menu allows you to access the other features.
The meaning of the various sections is here described
|Help Desk(Ticketing)||Service Group||Indicates the group to which a certain type of service belongs. For example, requesting a new device is part of the IT Support group.|
|Service Request||Service Request||Indicates the type of ticket that will be created. For example, the request for a new device is part of the ‘Requests’ type.|
|Service Operations||Service Operations||Shows All tickets that are configured to be visible to the current user. There may be multiple grids to make it easier to view, for istance , the grid displaying open tickets, the grid displaying tickets being processed and the grid displaying closed tickets.|
|CMDB, Knowledge Base, Password Manager||Dropdown||Appears by clicking on the arrow to the right of the user, allows you to navigate through the other modules configured as visible in the user portal.|