Email Integration – Advanced

Deepser Envelope

Course Content

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Email Integration 2 Topics

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Email Integration in Service Management

Enable Embedded Images on Message Body

Mailbox 5 Topics

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Configuring an Outgoing Mailbox

Configuring an Incoming Mailbox

OAuth Client for Email Integration

Email Loop Management Tool

AZURE OAUTH CLIENT

Email Rules 4 Topics

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Email Rule Configuration

Advanced Email Rule Configuration

Avoid Duplicate Tickets By Email

Managing additional Email recipients

Email Events 4 Topics

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Enabling / Disabling an Email Event

Custom Email Events Creation

Custom Email Events Configuration

Attach Report to Email Notification

Email Templates 3 Topics

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Email Template Configuration

New operation notification template for Requester User

New or Updated comment notification template for Requester