Workflow Overview

Based on the ITIL framework, a service request and/or a change request can cause the generation of a workflows.

By definition, a workflow is the sequence of steps involved in moving from the beginning to the end of a working process.

Deepser, the ITSM software, allows you to generate a working process, e.g. an approval process, using the Approvals module and the Flow module.

In this course, we are going to explain how to create an approval process using the Flow module in Deepser.