In this article we are going to see the flow configuration that will take care of creating an approval of resource access in the event that an “Access Management” type ticket is opened.
Below we will report the final result of the flow:
To do this you will need to go to the Flow à Designer menu.
Now you will need to click the NEW button in the upper left corner of the page:
And then on the word “Flow” that will appear below the button
At this point the following page will open:
Below are the fields with their meaning:
- Name, in this field we are going to define the name that this flow will have.
- Description, in this field we are going to define the description that will have the flow
- Icon, in this field we are going to define the icon that will have the flow
- Enable Log, this toggle if set to you will enable the log in the flow.
Once you have configured the fields mentioned above you will need to click on the “Save” button.
Now the following screen will appear:
At this point we are going to configure the “Trigger” field as follows:
Now you will need to click on “Save” to save the block.
At this point we will have to go and click on the button:
At this point from the meni that there is will open we will select “Logic“.
Once you click in the search bar that will open you will need to click on “If“, which will be configured as follows:
In the left branch we are going to insert an “End Flow” block, in the right one we will have to insert a “Ask for Approval” block, from the “Actions” section.
At this point we are going to configure the “Ask for Approval” field in this way:
Below the newly created block we will create an if, in which we will check the status of the approval.
In the left branch of the “If” block we are going to configure an “Else” block, which will be present in the “Logic” section.
In the right branch of the IF we are going to add an “Update Record” block, which will be configured as follows:
In the right branch of the “Else” branch we will instead add an “Update Record” block, which will be configured as follows:
On all terminal branches of the flow, it will be necessary to insert an “End flow” block.
Before you can see the effects of the flow you will need to enable the flow by setting the toggle “Status“
At this point the flow will be up and running.