Configure a Public Chat Widget
Deepser allows a website integration with the frontend chat, thanks to a dynamically generated script based on the parameters entered.
1 – Go to System->Chat ->Widget Configuration, then press ‘Add Widget configuration’.
2 – The widget configuration form will open, fill in the fields with the requested values, then Save.
This is the meaning of the fields:
| Field | Description |
| Name | Sets the name of the widget |
| Domains | Sets the list of domains, from which it is allowed to call the widget, through the script |
| Position | Sets the position where the widget will appear (bottom right/bottom left). |
| Color | Sets the color of the widget. |
| Text | Sets the text that will appear in the bubble icon to open the widget. |
| Website Name | Sets the name of the website that will appear in the widget |
| Welcome Title | Sets the welcome title that will appear once a user opens the widget for the first time. |
| Welcome Tagline | Sets the welcome subtitle that will appear once a user opens the widget for the first time. |
| Can Send Attachments | Allows the user to send files in the chat. |
| Status | The status(Enabled/Disabled) |
| Token | It’s the string that identifies the external implementation of the chat widget, it is automatically set when saved. |
| Widget Script | Field generated dynamically when saving, containing the scripting code, to be inserted to integrate the chat externally. |
3 – Once saved, the token and the Widget Script will appear. This is the script to insert on the site to integrate the chat; copy the code by clicking on the scripting area.
3a– Enable Backend and Frontend to run in frame, in System->Configuration->Admin->Allow Backend to run in frame and Allow Frontend to run in frame
4 – insert the code on the page where you want the support widget to appear.
5 – If the integration was successful, the configured widget will appear at browser cache refresh.
6 – To enable groups to mange public chat messages, go to System->Configuration->Chat->Configurations, then set some groups in Public Chat Enabled Groups.
