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  3. Deepser Fundamentals
  4. Cache Management
Updated on December 5, 2025

Documentation

  • Access and Visibility
    • Resources
    • Roles
    • Creating and Managing Roles in Deepser
    • Creating a new user
    • Password Reset and Modification
    • New User Registration
    • LDAP Configuration
    • SSO Deepser Configuration
    • SSO Login/Provisioning Configuration – Azure
    • Multi Factor
    • Groups
    • Groups Creation
    • Manage Users in Groups
    • Company
    • Companies in Deepser
    • Company Creation
    • Parent Companies
    • Email Domains
    • Visibility management in Deepser
    • Permission and Visibility Handling
    • Groups and Rules Definition
    • End Users Visibility Overview
    • Entities Portal Visibility
    • Empowered End User (EEU)
    • Company Supervisors
    • Additional Companies
    • Access Groups
    • Access Users
  • Activity, Worklogs & Comments
    • DeepActivity Comments
    • Placing a comment
    • Comments System Configuration
    • DeepActivity Worklog
    • Entering a Worklog
    • Enabling Worklogs in the User Portal
    • Worklog Global Grid
    • Worklog Global Grid Configuration
    • Activity Global Grid Advanced Configuration
  • Board
    • Enable groups to create boards
    • Creating a FreeForm Board
    • Creating and customizing a Lane
    • Entry Creation
    • Board Live
    • Live Board Creation
    • Advanced Live Board Configuration
    • Creating and customizing a Lane
    • Creation and Advanced Configuration of a Lane and Drop Code
  • Categories
    • Category Overview
    • Category Configuration
    • Category Usage
  • Chat
    • Using the Chat
    • Enabling the Chat on Portals
    • Chat Rooms and Moderators
    • Public Chat
    • Configure a Public Chat Widget
    • Chatbot
    • Chatbot Flow – Example
  • CMDB
    • Deepser CMDB
    • Enable CMDB in the User Portal
    • User Portal CMDB Grid Configuration
    • Advanced Configuration of CMDB Grids
    • Class, Type and Subtype
    • Configuring a CI
  • CRM
    • Deep CRM
    • Creating an account in the CRM
    • Creating a contact in the CRM
    • Creating an opportunity in the CRM
    • Contact Types in CRM
    • Opportunity Types in CRM
    • CRM Lists
    • CRM Entities Synchronization: Contacts and Accounts
    • Sync configuration
    • Advanced Sync
    • Address Functioning
    • Sales
    • Mailchimp Integration
  • Deepser API
    • API Notions
    • API Endpoint and URL
    • API Verbs and Format
    • API Authentication
    • API Main Methods
    • Retrieve
    • Multiple Retrieve
    • Create
    • Update
    • Delete
    • API Entities
    • API Company
    • User API
    • Group API
    • Service Operation API
    • Service Type API
    • Activity API
    • CMDB CI API
    • API Attachment
  • Deepser Fundamentals
    • Deepser Backend
    • Deepser User Menu
    • Deepser Navigation Menu
    • Global Search Usage
    • Deepser Home Page
    • Grids
    • Filters and Order
    • Export Data
    • Mass Action
    • Mass Action Configuration
    • Merge Action
    • Grid Creation and Cloning
    • Configuring Grids
    • Advanced Collection Configuration
    • Grids Render and Options Configuration
    • Grids Custom Options Configurations
    • Grids Renderer Tooltip Example
    • Grids Renderer Link Example
    • Grids System Configuration
    • Form Template Theory
    • FormTemplates
    • FormTemplates Structure and Buttons
    • Form Template Selection and Creation
    • Form Template Configuration
    • Form Template Structure Configuration
    • Formtemplates Fieldset Configuration
    • Formtemplates Buttons Configuration
    • Formtemplates Field Configuration
    • Custom Button Configuration
    • Advanced Form Template Rules
    • Buttons Conditional Hiding
    • User Portal
    • Browsing the user portal
    • Managing Tickets in The User Portal
    • User Portal Additional Features
    • Configuring Portal Groups
    • Configuring Portal Requests
    • Configuring Service Operations in the User Portal
    • Enabling Other Modules in the User Portal
    • Enabling Other Modules in the User Portal Grid
    • Guest Portal
    • Enabling the Guest Portal
    • Guest Portal Visibility Configuration Overview
    • Enabling Service Types on the Guest Portal
    • Adding a Portal Group in the Guest Portal
    • Adding a Portal Request in the Guest Portal
    • Editing Form Templates in the Guest Portal
    • Enabling Categories in the Guest Portal
    • Enabling Notifications for Guest Users
    • Knowledge Base in the Guest Portal
    • CMS in the Guest Portal
    • Cache Management
    • Quick Reply
    • Mentions
    • Module Creator – Creating a custom module
    • Inline Translation
  • Email Integration
    • Email Integration in Service Management
    • Enable Embedded Images on Message Body
    • Mailbox
    • Configuring an Outgoing Mailbox
    • Configuring an Incoming Mailbox
    • OAuth Client for Email Integration
    • Email Loop Management Tool
    • Office 365 Mailbox Configuration
    • Azure Oauth Client (Legacy Protocol)
    • Google Oauth Configuration
    • Email Rules
    • Email Rule Configuration
    • Advanced Email Rule Configuration
    • Email Attachment Conversion
    • Avoid Duplicate Tickets By Email
    • Managing additional Email recipients
    • Email Events
    • Enabling / Disabling an Email Event
    • Custom Email Events Creation
    • Custom Email Events Configuration
    • Attach Report to Email Notification
    • Email Templates
    • Email Template Configuration
    • New operation notification template for Requester User
    • New or Updated comment notification template for Requester
    • Email Webclient
  • Escalation
    • Escalation rule levels
    • Configuring Escalation Rules
    • Configure an escalation rule that modifies entity.
    • Escalation rule that sends an email notification
    • Create an escalation rule that is based on a metric
    • Configure an escalation rule that generates other entities
  • Importing Data
    • Import Foundamentals
    • Import Creation
    • Import Basic Data Binding
    • Import Before Run
    • Import Before Run Tutorial
    • Import Before Row
    • Import Before Row Tutorial
    • Import After Row
    • Import Binding The Unique Field “Code”
    • Import Binding the Type Value
    • Import Binding the Dates Values
    • Import Binding a Company, creating the record if it doesn’t exist
    • Global Import
  • IT Asset Management
    • IT Asset Models
    • ITAM Automatic Scan Configuration and Usage
    • ITAM Configuration
    • AnyDesk
    • Supremo
    • ISL Online
  • Knowledge Base
    • Reading the Knowledge Base
    • Knowledge Base in Service Operations
    • Article Configuration in Knowledge Base
    • Knowledge Base Configuration
    • Knowledge Base Standard Filters
    • Knowledge Base Advanced Filters
  • List
    • Introduction to lists
    • Creating a new list
    • List Values and Model Visibility
    • Use a list as the basis of a custom field
  • Password Management
    • Configuring a Password
    • Using a Password
    • Private Password
    • Password System Configuration
    • Enabling Password Manager Portal
    • Custom Deeppassword fields
    • Password Audit
  • Relations
    • Using a Relation Grid field
    • Configuring a Relation
    • Modifying relation using a custom event.
    • Opposite relation
    • Column Configuration
    • Relation Graph View
    • Fetching data from relational entities
  • Service Management
    • Introduction to Services in Deepser
    • Service Operations
    • Creating a Service Operation
    • Adding Comments, Activities, Attachments and Tasks to Operations
    • Service Operation Main Fields
    • Service Operation Additional Fields
    • Service Operation Activities, Relations, Email and SLAs
    • Service Types
    • Routing rules
    • Configuring Routing Rules
    • Advanced Routing Configuration
  • SLA
    • Calendar
    • Metrics
    • Goal
  • Task
    • Creation of task type
    • Form configuration of task types
    • Task Global Grid
    • Task Global Grid Configuration
    • Task Global Grid Advanced Configuration
  • Workflow
    • Workflow Overview
    • Flow Designer
    • Flow Trigger
    • Workflow – Stage Set
    • Workflow – Executions
    • Approval workflows
    • Portal Approval Structure
    • Backend Approval Structure
    • Workflow Actions
    • Workflow Logic
    • Workflow Samples
    • Multi Stage Flow
    • SubFlow
  • Inventory
    • Inventory Overview
    • Inventory Configuration
    • Warehouse
    • Item
    • Movement
  • Custom Fields
    • Custom Field Overview
    • Custom Field – Creation
    • Custom Field – Element Type Simple
    • Custom Field – Element Type Advanced
  • Custom Event
    • Custom Event Overview
    • Custom Event – Creation
    • Custom Event – Type
  • Dashboard
    • Dashboard Overview
    • Panel Configuration
    • Chart Configuration
  • Project
    • Project Module
    • Gantt
    • Project Task
    • Resource Grid
  • Calendar
    • Calendar Configurations
    • Internal Calendar Configuration
    • Calendar Configuration Example
    • External Calendar Configuration
    • External Calendar – Google Calendar Configuration Example
    • External Calendar – Outlook Calendar Configuration Example
    • Calendar Usage
  • Survey
    • Survey Overview
    • Designer
    • Survey
    • Dashboard
  • Contract and Contract Line
    • Contracts and Contract Lines – General Overview
    • Contracts
    • Contract Lines
    • Contract Creation
    • Line Creation
    • Associate a Contract / Line with other entities
    • Contract Type
    • Line Type
    • Contracts and Escalation Rules
  • Report Documentation
    • Report Configuration
    • Report Usage
  • Sales
    • Catalog and Price List Overview
    • Catalog Configurations
    • Product
    • Price List
    • Billing Overview
    • Order Billing
    • Lines Billing
    • Worklogs Billing
    • Movements Billing
    • Operation Billing
  • Integrations
    • Teams Integration
    • NinjaOne RMM Integration
    • Datto RMM Integration
    • Microsoft Intune Integration

Cache Management

Estimated reading: 4 minutes

To increase the performance of the Deepser application, a level of caching was introduced that allows you to obtain the Deepser pages, as well as the CSS or, in general, the content provided by Deepser from a static copy, thus avoiding the need to regenerate them every time a user opens the page.

On some occasions, however, it may be necessary to delete this cached copy to make changes that would otherwise only be visible after the cache has expired. For example, after adding a custom configuration or changing some labels in Deepser.

Delete the cache in Deepser

To delete the cache in Deepser you will need to go to the menu:  System -> Cache Management.

At this point the following screen will open:

Cache Storage Management

This section contains all cache types available in Deepser, which you can enable/disable or refresh.

This can be done with the following available buttons in the top right corner of the form:

Name

Description

Notes

Flush Cache

This button when pressed deletes the cache of Deepser pages.

 

Flush Cache Storage

This button when pressed deletes the cache of both pages and contents of Deepser, so everything will be reloaded.

This button when pressed will ask for a confirmation by opening a popup where you will need to click on “OK” to proceed.

Action / Submit

This command allows you to perform one of the following actions on the modules listed below:

– Refresh (reload the lock cache),

– Enable (enable the lock cache),

– Disable (disable the lock cache).

 

 

Cache Type Explanation

In this section, the complete list of available cache types and their meaning:

Name

Description

Configuration

This module is the cache of Deepser configuration files.

Layouts

This module is the deepser Layout file cache.

Blocks HTML output

This module is the cache of html blocks generated by Deepser.

Translations

This module is the cache of translations in Deepser.

Collections Data

This module is the cache of Deepser collection files.

Web Services Configuration

This module is the cache of the deepser web service configurations.

User collection Data

This module is the cache of user data collections in Deepser.

Device collection Data

This module is the cache of device collections in Deepser.

Additional Cache Management

From this section you can act on CSS/JS cache in Deepser.

Button

Description

Flush JavaScript/CSS Cache

Delete the cache of CSS files and JavaScript files used in the Deepser theme.

Websocket Server Assets

From this section you can act on websocket server for the assets in Deepser.

Button

Description

Check Server Status

This button when pressed allows you to check the status of the Websocket server that distributes the assets in Deepser

Stop Server

This button when pressed allows you to disable the Websocket Server that distributes the Assets in Deepser.

Reboot Server

This button when pressed allows you to reactivate the Websocket Server that distributes the Assets in Deepser.

Chat Websocket Server

From this section you can act on chat websocket server in Deepser.

Button

Description

Check Server Status

This button when pressed allows you to check the status of the Websocket server that manages the chat in Deepser

Stop Server

This button when pressed allows you to disable the Websocket Server that manages the chat in Deepser.

Reboot Server

This button when pressed allows you to reactivate the Websocket Server that manages the chat.

Flow Contexts

From this section you can act on flow context log in Deepser.

Button

Description

Delete Context Log File

This button when pressed allows you to delete the flow log files, the flow log files allow you to see the progress of the flows (only if the flows are enabled)

System Information

From this section, you can view system information for the current server. The information you can check includes the following:

Name

Description

Notes

Deepser Version

Shows the version in which Deepser is running

The moment this document was made the version was 2.4.7.12-7

Disk Space

This indicates disk space usage on the /dev/vda1 partition. The used space out of the total space and the used percentage.

This includes not only the space used by the files but the space taken from the database as well.

CPU/RAM

This indicates the percentage of CPU resources currently in use as well as the used RAM out of the total RAM including the usage percentage

 

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