The Mentions functionality in Deepser is accessible to all user types. By default, it is enabled for administrators, agents, and key users, but it remains disabled for end users.

The mentions functionality allows users to tag or reference specific individuals within tickets, comments, or other communication threads. This means you can directly notify someone by using “@” followed by their username, ensuring they see and respond to the issue quickly. This feature improves communication by making sure the right people are informed and can take action promptly. It helps teams work together more effectively, keeps everyone on the same page, and speeds up the problem-solving process. In busy environments where many tasks are being handled at once, mentions help keep everything organized and ensure that no important updates or responsibilities are missed.