AnyDesk
To establish a connection with a remote device in the IT Asset Device section, access the main menu and go to IT Assets > Device.
Before proceeding, ensure that the target device has the required agent installed. (The agent installation process is explained here.)
From the available grid, select the device you wish to connect to:
Next, download the AnyDesk remote desktop software on the device from which the remote connection will be initiated.
For the remote computer, the AnyDesk software installation is automatically handled by the Deepser agent.
Enabling AnyDesk Remote Control
To enable remote control via AnyDesk:
- Navigate to System > Configuration > IT ASSET > Configurations > AnyDesk(Remote Control).
- Set the Enabled field to ‘Yes’.
Instead, to disable and exclude it from the available remote connection software options, set the Enabled field to ‘No’.
Setting AnyDesk as the Default Remote Control Software
To configure Supremo as the default remote control software:
- Go to System > Configuration > IT ASSET > Configurations > Remote Control.
- Select AnyDesk as the default software.
Once configured, AnyDesk will automatically be selected from the list of available remote control options.
Connecting to the Remote Device
To configure remote access in Deepser, navigate to IT Asset > Device > Tab Monitoring > Remote Control.
Starting a Remote Session
After entering the randomly generated password from AnyDesk, it will be possible to proceed with the session.
To initiate a remote session:
- Go to IT Asset > Device > Tab Monitoring.
- In the Remote Control field, click Connect for the selected device.
Alternatively, you can also start the connection from the Device grid under IT Asset > Device
