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Updated on May 26, 2025

Documentation

  • Access and Visibility
    • Resources
    • Roles
    • Creating and Managing Roles in Deepser
    • Creating a new user
    • Password Reset
    • New User Registration
    • LDAP Configuration
    • SSO Deepser Configuration
    • SSO Login/Provisioning Configuration – Azure
    • Multi Factor
    • Groups
    • Groups Creation
    • Manage Users in Groups
    • Company
    • Companies in Deepser
    • Company Creation
    • Parent Companies
    • Email Domains
    • Sync Account CRM Companies
    • Advanced Sync
    • Visibility management in Deepser
    • Permission and Visibility Handling
    • Groups and Rules Definition
    • End Users Visibility Overview
    • Entities Portal Visibility
    • Empowered End User (EEU)
    • Company Supervisors
    • Additional Companies
    • Access Groups
    • Access Users
  • Activity, Worklogs & Comments
    • DeepActivity Comments
    • Placing a comment
    • Comments System Configuration
    • DeepActivity Worklog
    • Entering a Worklog
    • Enabling Worklogs in the User Portal
    • Worklog Global Grid
    • Worklog Global Grid Configuration
    • Activity Global Grid Advanced Configuration
  • Board
    • Enable groups to create boards
    • Creating a FreeForm Board
    • Creating and customizing a Lane
    • Entry Creation
    • Board Live
    • Live Board Creation
    • Advanced Live Board Configuration
    • Creating and customizing a Lane
    • Creation and Advanced Configuration of a Lane and Drop Code
  • Categories
    • Category Overview
    • Category Configuration
    • Category Usage
  • Chat
    • Using the Chat
    • Enabling the Chat on Portals
    • Chat Rooms and Moderators
    • Public Chat
    • Configure a Public Chat Widget
    • Chatbot
    • Chatbot Flow – Example
  • CMDB
    • Deepser CMDB
    • Enable CMDB in the User Portal
    • User Portal CMDB Grid Configuration
    • Advanced Configuration of CMDB Grids
    • Class, Type and Subtype
    • Configuring a CI
  • CRM
    • Deep CRM
    • Creating an account in the CRM
    • Creating a contact in the CRM
    • Creating an opportunity in the CRM
    • Contact Types in CRM
    • Opportunity Types in CRM
    • CRM Lists
    • Sync Contacts and Accounts
    • Address Functioning
    • Sales
    • Mailchimp Integration
  • Deepser API
    • API Notions
    • API Endpoint and URL
    • API Verbs and Format
    • API Authentication
    • API Main Methods
    • Retrieve
    • Multiple Retrieve
    • Create
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    • API Entities
    • API Company
    • User API
    • Group API
    • Service Operation API
    • Service Type API
    • Activity API
    • CMDB CI API
  • Deepser Fundamentals
    • Deepser Backend
    • Deepser User Menu
    • Deepser Navigation Menu
    • Global Search Usage
    • Deepser Home Page
    • Grids
    • Filters and Order
    • Export Data
    • Mass Action
    • Mass Action Configuration
    • Grid Creation and Cloning
    • Configuring Grids
    • Advanced Collection Configuration
    • Grids Render and Options Configuration
    • Grids Custom Options Configurations
    • Grids Renderer Tooltip Example
    • Grids Renderer Link Example
    • Grids System Configuration
    • Form Template Theory
    • FormTemplates
    • FormTemplates Structure and Buttons
    • Form Template Selection and Creation
    • Form Template Configuration
    • Form Template Structure Configuration
    • Formtemplates Fieldset Configuration
    • Formtemplates Buttons Configuration
    • Formtemplates Field Configuration
    • Advanced Form Template Rules
    • Custom Button Configuration
    • Buttons Conditional Hiding
    • User Portal
    • Browsing the user portal
    • Managing Tickets in The User Portal
    • User Portal Additional Features
    • Configuring Portal Groups
    • Configuring Portal Requests
    • Configuring Service Operations in the User Portal
    • Enabling Other Modules in the User Portal
    • Enabling Other Modules in the User Portal Grid
    • Guest Portal
    • Enabling the Guest Portal
    • Guest Portal Visibility Configuration Overview
    • Enabling Service Types on the Guest Portal
    • Adding a Portal Group in the Guest Portal
    • Adding a Portal Request in the Guest Portal
    • Editing Form Templates in the Guest Portal
    • Enabling Categories in the Guest Portal
    • Enabling Notifications for Guest Users
    • Knowledge Base in the Guest Portal
    • CMS in the Guest Portal
    • Cache Management
    • Quick Reply
    • Mentions
    • Module Creator – Creating a custom module
  • Email Integration
    • Email Integration in Service Management
    • Enable Embedded Images on Message Body
    • Mailbox
    • Configuring an Outgoing Mailbox
    • Configuring an Incoming Mailbox
    • OAuth Client for Email Integration
    • Email Loop Management Tool
    • AZURE OAUTH CLIENT
    • Google Oauth Configuration
    • Email Rules
    • Email Rule Configuration
    • Advanced Email Rule Configuration
    • Avoid Duplicate Tickets By Email
    • Managing additional Email recipients
    • Email Events
    • Enabling / Disabling an Email Event
    • Custom Email Events Creation
    • Custom Email Events Configuration
    • Attach Report to Email Notification
    • Email Templates
    • Email Template Configuration
    • New operation notification template for Requester User
    • New or Updated comment notification template for Requester
    • Email Webclient
  • Escalation
    • Escalation rule levels
    • Configuring Escalation Rules
    • Configure an escalation rule that modifies entity.
    • Escalation rule that sends an email notification
    • Create an escalation rule that is based on a metric
    • Configure an escalation rule that generates other entities
  • Importing Data
    • Import Foundamentals
    • Import Creation
    • Import Basic Data Binding
    • Import Before Run
    • Import Before Run Tutorial
    • Import Before Row
    • Import Before Row Tutorial
    • Import After Row
    • Import Binding The Unique Field “Code”
    • Import Binding the Type Value
    • Import Binding the Dates Values
    • Import Binding a Company, creating the record if it doesn’t exist
    • Global Import
  • IT Asset Management
    • IT Asset Models
    • ITAM Automatic Scan Configuration and Usage
    • ITAM Configuration
    • AnyDesk
    • Supremo
  • Knowledge Base
    • Reading the Knowledge Base
    • Knowledge Base in Service Operations
    • Article Configuration in Knowledge Base
    • Knowledge Base Configuration
    • Knowledge Base Standard Filters
    • Knowledge Base Advanced Filters
  • List
    • Introduction to lists
    • Creating a new list
    • List Values and Model Visibility
    • Use a list as the basis of a custom field
  • Password Management
    • Configuring a Password
    • Using a Password
    • Private Password
    • Password System Configuration
    • Enabling Password Manager Portal
    • Custom Deeppassword fields
    • Password Audit
  • Relations
    • Using a Relation Grid field
    • Configuring a Relation
    • Modifying relation using a custom event.
    • Opposite relation
    • Column Configuration
    • Relation Graph View
  • Service Management
    • Introduction to Services in Deepser
    • Service Operations
    • Creating a Service Operation
    • Adding Comments, Activities, Attachments and Tasks to Operations
    • Service Operation Main Fields
    • Service Operation Additional Fields
    • Service Operation Activities, Relations, Email and SLAs
    • Service Types
    • Routing rules
    • Configuring Routing Rules
    • Advanced Routing Configuration
  • SLA
    • Calendar
    • Metrics
    • Goal
  • Task
    • Creation of task type
    • Form configuration of task types
    • Task Global Grid
    • Task Global Grid Configuration
    • Task Global Grid Advanced Configuration
  • Workflow
    • Workflow Overview
    • Flow Designer
    • Flow Trigger
    • Workflow – Stage Set
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    • Approval workflows
    • Portal Approval Structure
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    • Workflow Actions
    • Workflow Logic
    • Workflow Samples
    • Multi Stage Flow
    • SubFlow
  • Inventory
    • Inventory Overview
    • Inventory Configuration
    • Warehouse
    • Item
    • Movement
  • Custom Fields
    • Custom Field Overview
    • Custom Field – Creation
    • Custom Field – Element Type Simple
    • Custom Field – Element Type Advanced
  • Folder icon closed Folder open iconCustom Event
    • Custom Event Overview
    • Custom Event – Creation
    • Custom Event – Type
  • Dashboard
    • Dashboard Overview
    • Panel Configuration
    • Chart Configuration
  • Project
    • Project Module
    • Gantt
    • Project Task
    • Resource Grid
  • Calendar
    • Calendar Configurations
    • Internal Calendar Configuration
    • Calendar Configuration Example
    • External Calendar Configuration
    • External Calendar – Google Calendar Configuration Example
    • External Calendar – Outlook Calendar Configuration Example
    • Calendar Usage
  • Survey
    • Survey Overview
    • Designer
    • Survey
    • Dashboard
  • Contract and Contract Line
    • Contracts and Contract Lines – General Overview
    • Contracts
    • Contract Lines
    • Contract Creation
    • Line Creation
    • Associate a Contract / Line with other entities
    • Contract Type
    • Line Type
    • Contracts and Escalation Rules
  • Report Documentation
    • Report Configuration
    • Report Usage
  • Sales
    • Catalog and Price List Overview
    • Catalog Configurations
    • Product
    • Price List
    • Billing Overview
    • Order Billing
    • Lines Billing
    • Worklogs Billing
    • Movements Billing
    • Operation Billing
  • Folder icon closed Folder open iconIntegrations
    • Teams Integration
    • NinjaOne RMM Integration
    • Datto RMM Integration

Product

Estimated reading: 4 minutes

After configuring the types, you can proceed with inserting a product.

To access the list of products, from the main menu Catalog > Product, we can select the “All” item (which will contain the list of all the products registered in the system, of any type) or you can select the item corresponding to one of the types of configured product.

To create a new product, you can click on “+ Add Product” button on top right corner.

The following fields will then be available to fill in on the entry screen:

Main Data

Field 

Description 

Name 

Text field that is populated with product name 

Sku 

Text field that has the unique code for the product 

Weight 

Text field of type number that indicates the weight of product 

Description 

Product description 

Class 

Select field that indicates the type of product, which can be: simple or grouped. When a product is defined as “grouped” all the other created products will be linked to this product. 

The grouped products are mainly used in the “Sales” modules of the CRM section (Offers, Orders, Invoices) where they can be used dynamically to add products to an invoice by selecting a single grouped product or statically to add a set of products with the selection of a single grouped product. 

Status 

Select field that indicates that whether a product is enabled or disabled. 

Category 

Category field type that shows all the categories configured for product model. 

Price

Field

Description

Currency

Select field with all the available configured currencies. To configure currencies, you can go on:
System -> Configuration -> General-> Currency Setup.

Price

Price field that shows the regular price and is measured by the selected currency.

Special Price

This field indicates a price that can be offered for a designated time period. During the specified time period, the special price appears instead of the regular price.

Special Price From

The start date of when the special price starts to apply.

Special Price To

The end date of the special price application.

Maximum Retail Price

On this field you can set the maximum manufacturer’s retail price.

Manufacturer’s Suggested Retail Price

On this field you can set manufacturer’s suggested retail price, which gives you the ability to remain in compliance with the manufacturer’s requirements.

Linked Products

On this tab are shown all the products that are linked to this product. The field of this tab is populated with the products grid when a product is defined as “grouped”.

Invoice Quantity Rules

On this tab you can set Invoice rules for the product. By invoice rule you can set the quantity of this product that you want to be invoiced.

So, you can proceed clicking on “+ Add Invoice Rule” button on the Invoice Rules grid:

The following fields will then be available to fill in on the entry screen:

Field

Description

Product

Select field which is auto populated with current product’s name.

Model Alias

Select field where you can choose the model on which you want this rule to apply to.

Quantity Calculation Mode

Select field which is used to set whether the quantity for this rule will be set by a field present in the model or by a fixed value.

Quantity Model Field

Select field which indicates the quantity for which this rule will be applied.

Model Expression

This query Builder field sets a filter on the model on which this rule will apply to.

Invoice Expression

This query Builder field sets a filter on the invoices on which this rule will apply to.

Priority

Text field that sets the priority that determines the order in which multiple rules are applied. When you have multiple price list rules that could potentially apply to a product, Deepser applies them based on their priority.

Status

Select field that indicates that a rule can enabled or disabled.

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