Activities and Worklogs

This section covers the tools for tracking work and communication on Service Operations and other entities. Comments allow users to exchange messages, while worklogs record time spent on activities. Both can be configured with advanced grid settings and portal visibility.

Articles

• CommentsAdd and manage comments on Service Operations and other entities.
• Comments System ConfigurationConfigure comment display order and automatic status changes when comments are added.
• WorklogsTrack time and work activities by entering worklogs on Service Operations.
• Worklog Global GridView and configure the global worklog grid for cross-entity worklog management.
• Enabling Worklogs in the User PortalConfigure Deepser to display and allow editing of Worklogs in the User Portal.
• Activity Global Grid Advanced ConfigurationAdvanced configuration for the Activity Global Grid, including entity title display and custom mass actions.