Service Type API
The Service Type API provides read-only access to Service Operation types in Deepser (e.g., Incidents, Requests, Changes, Phone Calls). Service Types define the categories of work managed through the Service module. This section describes the endpoints, role-based permissions, and available fields.
Service Types can only be created or modified through the Deepser Backend interface. The API supports retrieval only, and only by Administrators, Operators, or Key Users. End Users cannot access this resource via the API.
Endpoints
http://deepserhost/api/rest/service/type/[id]
http://deepserhost/api/rest/service/types
Roles
| Administrator | Operator | Key User | User | |
|---|---|---|---|---|
| Actions Allowed | RETRIEVE | RETRIEVE | RETRIEVE |
Fields
The following table lists all fields of the Service Type entity:
| Field | Description |
|---|---|
| entity_id | The unique ID of the record. |
| name | The type name (e.g., Incident, Request, Change). |
| description | Description of the type. |
| icon | The icon associated with this type. |
| position | The display order of this type in listings. |
| status | 1 if the type is enabled, 0 if disabled. |
| formtemplate_id | The form template ID of the record. |
| created_at | Creation date of the record. |
| updated_at | Date of the last update. |