Email Integration

Deepser's email integration connects your email infrastructure with Service Operations. Incoming emails can create or update operations, while outgoing emails notify customers and operators about changes. This section covers mailbox setup, email processing rules, event-driven notifications, and template customization.

Articles

• Email Integration OverviewUnderstand how emails integrate with Service Operations to notify customers and manage threads.

Sub-sections

• MailboxConfigure incoming and outgoing mailboxes to connect Deepser with your email server.4 Articles
• Email RulesDefine rules that control how incoming emails are processed and routed.4 Articles
• Email EventsManage event-driven email notifications triggered by entity changes.2 Articles
• Email TemplatesCreate and customize email notification templates with dynamic fields.7 Articles