Email Templates

Email templates control the content and formatting of automated notifications sent by Deepser. You can customize templates with dynamic fields, configure additional recipients, attach reports, and set up specific notification types for requesters and operators.

Articles

• Configure Email TemplatesCreate and customize email templates with dynamic fields and formatting.
• New Operation Notification Template for Requester UserConfigure a template to notify the Requester when a new Service Operation is created.
• New or Updated Comment Notification Template for RequesterConfigure a template to notify the Requester when a comment is added or updated.
• Managing Additional Email RecipientsCreate a custom rule to store all recipients and add them in CC to notifications.
• Attach Report to Email NotificationAttach a document generated by a report to a notification email.
• Email WebclientSend and manage emails directly from Deepser using the integrated email webclient.
• Enable Embedded Images on Message BodyEnable inline images in incoming email bodies instead of saving them as separate attachments.