Knowledge Base

The Knowledge Base module in Deepser allows you to create and publish articles that help users find answers to common questions. Articles can be accessed from the Backend, User Portal, or Guest Portal, and can be suggested within Service Operations. This section covers configuration, article management, filtering, and integration with Service Operations.

Articles

• Knowledge Base ConfigurationCreate and configure Knowledge Bases including visibility settings and search modules.
• Article Configuration in Knowledge BaseAdd and modify Knowledge Base articles from the Backend and the User Portal.
• Reading the Knowledge BaseAccess and consult the Knowledge Base from the Backend, User Portal, or Guest Portal.
• Knowledge Base FiltersConfigure standard and advanced filters for Knowledge Base article search.
• Knowledge Base in Service OperationsLearn how articles are suggested within Service Operations to help users find existing answers.