Guest Portal

The Guest Portal is the public-facing interface of Deepser, allowing unauthenticated users to submit service requests, browse the Knowledge Base, and interact with your organization without requiring an account. Administrators can enable specific service types, configure form templates, customize the portal appearance with CMS pages, and control category and notification settings.

Articles

• Enabling Service Types on the Guest PortalEnable Service Types so guest users can create Service Operations.
• Configure Groups and Requests in the Guest PortalSet up portal groups and portal requests for the Guest Portal.
• Editing Form Templates in the Guest PortalCustomize form templates to control which fields guest users see.
• Enabling Categories in the Guest PortalMake categories visible by setting Frontend Visibility on categories and models.
• Enabling Notifications for Guest UsersEnable email notifications for guest users when Service Operations are created.
• CMS in the Guest PortalCustomize the look and content using Deepser's built-in CMS pages and static blocks.
• Knowledge Base in the Guest PortalConfigure Knowledge Base articles to be publicly visible in the Guest Portal.