User Portal

The Deepser User Portal is the primary interface for end users. It is organized into several areas, with the main section supporting the creation and management of Service Operations, and a drop-down menu providing access to additional features such as CMDB, Knowledge Base, and Password Manager. Administrators can configure portal groups, portal requests, and module visibility to tailor the experience.

Articles

• Browsing the User PortalExplore the main areas of the User Portal and understand its layout and features.
• Managing Service Operations in the User PortalCreate and manage Service Operations through the User Portal as an end user.
• Configuring Service Operations in the User PortalCreate and customize Service Operation grids in the User Portal.
• Configuring Portal GroupsCreate and configure Portal Groups to organize help desk services.
• Configuring Portal RequestsCreate and configure Portal Requests to define Service Operation types available in the portal.
• Enable Other Modules in the User PortalEnable and configure additional modules and grids in the User Portal.
• User Portal Additional FeaturesAccess CMDB, CRM, Knowledge Base, and Password Manager through the portal.