Service Management
The Service Management section covers everything you need to configure and operate the Service module in Deepser. This module enables you to handle Service Operations such as incidents, requests, problems, and changes, and provides tools for routing, SLA tracking, and escalation.
Articles
- Service Operations OverviewUnderstand how Service Operations work in Deepser and the service delivery workflow.
- Creating a Service OperationStep-by-step guide to creating a new Service Operation from the User Portal or Backend.
- Service Operation Fields ReferenceComplete reference for all Service Operation form fields, tabs, and related entities.
- Adding Comments, Activities, Attachments and TasksAdd comments, work activities, file attachments, and tasks to Service Operations.
- Service TypesCreate and manage service types to categorize Service Operations.
- Configure Routing RulesSet up routing rules to automatically assign Service Operations to the right groups.