SLA
Service Level Agreements in Deepser are managed through calendars, metrics, and goals. Calendars define working times and holidays, metrics are time-based counters that track objectives, and goals define the targets each metric must achieve.
Articles
- CalendarSLA calendars define working times, holidays, and suspension periods for accurate deadline calculation.
- MetricsTime-based counters that track SLA goals such as response time and resolution time.
- GoalDefine the objectives that SLA metrics must achieve, with support for multiple goals per metric.