In Deepser it is possible to manage the visibility of categories in models, defining specific rules.

Configure Categories visibility in Models

To configure the visibility of categories in models in Deepser you will need to go to the menu: System -> Categories

Here you will need to click on the desired category and go to the “Model Visibility” section

Here you can set new rules using the “+” button or edit an existing ruleby clicking the pencil button.

Once you click the button both will open the following screen:

From here you can select the model using the “Model” field.

Using the “Portal Visibilty” field it will be possible to define whether the category will be visible in the user portal for the selected model.

Using the “Frontend Visibilty” field it will be possible to define whether the category will be visible in the Guest Portal for the selected model

Note that for some models (such as the “DeepService – Operation” model) a query builder will also be visible that will allow you to define specific rules to manage visibility in that model.

Please note that this section will only be fillable after the category has been saved at least one time.

Category Visibility Management Example

Suppose we want to make the default category “Network” visible only in the “DeepService – Operation” model if and only if the type of service is “Request”.  

To do this you will need to go to the menu: System -> Categories.

Here we must click on the desired category, in this case “Network”, here we will have to go to the “Model Visibility” tab

Now we have to click on the “+” button

In the screen that will open click on the “model” field and select “DeepService – Operations”

At this point in the field “Expression” we can go to with the query builder as follows:

After doing this you can click on the “Save” button at the top right

Next you will need to click on the “Close” button at the bottom right.

At this point the network category will be visible only for the operations (Ticket) of type “Request”

Hide a Category In the user portal Example

Suppose we want to make the default category “Network” visible only in the “DeepService – Operation” model if and only if the type of service is “Request” but we don’t want to show this category in the user portal. 

To do this you will need to go to the menu: System -> Categories.

Here we must click on the desired category, in this case “Network”, here we will have to go to the “Model Visibility” tab

Now we have to click on the “+” button

In the screen that will open click on the “model” field and select “DeepService – Operations”

At this point  in the field “Expression” we can go to with the query builder as follows:

To hide this category in the user portal will be necessary to modify the “User Portal Visibility” field to “No”.

After doing this you can click on the “Save” button at the top right

Next you will need to click on the “Close” button at the bottom right.

Finally, the network category will be visible only for the operations (Ticket) of type “Request”