DeepActivity Comments

With the term Activity, Deepser refers to some activities that can be done on tickets.

There are two types of activity, Comments and Work Activities, both of which are available, if configured, either in the Backend or in the Users portal.

Activities are a great way to track relevant information and communication regarding a ticket. They facilitate ticket resolution by providing an additional point of contact between operators and end users.

Comments are used in ticketing to connect users and groups related to the ticket itself. Through comments it is possible to communicate updates, useful information to close the ticket, or put in contact end users with operators.