Configuring Portal Requests
1 – To configure a new request, and make it part of a group, go to System->Portal->Request.
2 – Add a new request on the portal by clicking the Add portal Request button.
3 – Fill in the Request creation form, and then click on Save.
The meaning of the fields is as follows
|Represents the name of the Portal Request.
|It indicates the service type of the ticket that will be generated by this portal Request.
|Indicates the Form template used when creating the request. It is advisable to create two templates, one for the creation, and a NO EDIT one to view the tickets created (for more information visit the dedicated section of the academy).
|Allows you to choose an icon to be displayed in the portal next to the request.
|Indicates the group to which this Portal Request will belong.
|Indicates the description that will be shown under the request, this is useful to make clear to end users the purpose of this portal request.
|It allows to transform the portal request to a link. So, if set, when you click on the request in the portal, it will not open a ticket, but the link.
|Indicates the status of the request portal(Enabled/Disabled )
|If set to yes, it will make the request visible in the Guest Portal.
3a – After saving, the request will appear as visible within the group.
3b – In addition, the request will also be visible in the Users portal.