Approval workflows
Deepser, the ITSM software, allows you to generate a working process, e.g. an approval process, using the Approvals module and the Flow module.
In this course we will cover how to view, approve or refuse an approval process using the module Approvals in Deepser.
Approvals Overview
The steps typically involve different departments and employees who review the work and either approve or reject it. When one department approves or rejects, the work then flows either back to the previous step for edits or forward to the next step for further approval.
Approval processes allow companies to create consistent, standardized work and standardized workflows help companies operate effectively to reach their business goals.
For example, imagine a new employee has joined your company.
She/he needs to have access to some application software and a workstation with a PC.
She/he can’t start working until you give her/him access to it.
Your supervisor set up an approval workflow and ask you to approve the approval process.
You can open your Deepser user portal at “My Approvals” section:
Approval by email
In order to send emails with approval process, it is needed to go to “Ask for approval” block and set to “ON” the “Enable Email Approval” flag.
It is also necessary to enable “APPROVER – APPROVAL needed” email event, so that you receive an email with approval buttons.
