Service Type API
The Service Type entity is used to manage the type of Operations in Deepser (eg: Incidents, Tickets, Requests, Phone Calls, etc.).
Service Types can be defined or updated only in the Deepser interface.
Service Types can be only retrieved by Administrators, Agents or Key Users via API.
End Users cannot access this resource via API.
Endpoints
http://deepserhost/api/rest/service/type/[id]http://deepserhost/api/rest/service/typesRoles
Here we list all the permissions by user role regarding the API:
| Admininistrator | Agent | Key User | User | |
|---|---|---|---|---|
| Actions Allowed | RETRIEVE | RETRIEVE | RETRIEVE |
Fields
Here we list all the fields of the entity to describe their meainings in Deepser:
Here we list all the fields of the entity to describe their meainings in Deepser:
| Field | Meaning |
|---|---|
| entity_id | The unique ID to identify the record. |
| name | The Name of the Type (eg: Incident, Request, Change, etc.). |
| description | The description of the Type. |
| icon | The icon of the Type. |
| position | The order in which are displayed the Types. |
| status | 1 if the Type is Enabled, 0 if it is Disabled. |
| formtemplate_id | The formtemplate ID of the record. |
| created_at | Creation date of the record. |
| updated_at | Date of the last update on the system. |
