Managing Tickets in The User Portal
The first function of the user portal is to allow Deepser end users to create and manage tickets.
1 – First of all login with your credentials to the user portal through the login screen
2 -Then select the interested group, and the type of ticket you want to create (in the example you want to create a request from the IT Support group).
3 – At this point, the ticket creation form will open, this must be be filled in with the interested values (in the example we ask for a new laptop), once filled in click on Apply.
3a – The meaning of the fields is as follows
|Category||The category and the consequent subcategories of the ticket.|
|Title||The title of the Ticket|
|Urgency||The urgency is the ticket|
|Knowledge Base||Field dynamically populated with all the articles that match the ticket title in terms of tags.|
4 – By default, the created ticket will appear under the Open Requests grid, clicking on it you can see the details.
5 – Once opened, you can follow updates on ticket resolution, add attachments, comments, etc.