DeepActivity Worklog

With the term Activity, Deepser refers to some activities that can be done on tickets.

There are two types of activity, Comments and WorkLogs, both of which are available, if configured, either in the Backend or in the Users portal.

Activities are a great way to track relevant information and communication regarding a ticket. They facilitate ticket resolution by providing an additional point of contact between operators and end users.

WORKLOGS

WorkLogs are a useful tool for tracking each individual activity performed to bring the ticket to closure. WorkLogs can also be used in reporting to provide a cumulative calculation of the total work hours per user, performed on a ticket.