Deepser Deepser
  • Documentation
  • Start Free Trial
Start Free Trial
Deepser Deepser
Start Free Trial
Deepser
  • Documentation
  • Start Free Trial
loading
  1. Home
  2. Documentation
  3. Email Integration
  4. Email Loop Management Tool
Updated on June 25, 2025

Documentation

  • Access and Visibility
    • Resources
    • Roles
    • Creating and Managing Roles in Deepser
    • Creating a new user
    • Password Reset
    • New User Registration
    • LDAP Configuration
    • SSO Deepser Configuration
    • SSO Login/Provisioning Configuration – Azure
    • Multi Factor
    • Groups
    • Groups Creation
    • Manage Users in Groups
    • Company
    • Companies in Deepser
    • Company Creation
    • Parent Companies
    • Email Domains
    • Sync Account CRM Companies
    • Advanced Sync
    • Visibility management in Deepser
    • Permission and Visibility Handling
    • Groups and Rules Definition
    • End Users Visibility Overview
    • Entities Portal Visibility
    • Empowered End User (EEU)
    • Company Supervisors
    • Additional Companies
    • Access Groups
    • Access Users
  • Activity, Worklogs & Comments
    • DeepActivity Comments
    • Placing a comment
    • Comments System Configuration
    • DeepActivity Worklog
    • Entering a Worklog
    • Enabling Worklogs in the User Portal
    • Worklog Global Grid
    • Worklog Global Grid Configuration
    • Activity Global Grid Advanced Configuration
  • Board
    • Enable groups to create boards
    • Creating a FreeForm Board
    • Creating and customizing a Lane
    • Entry Creation
    • Board Live
    • Live Board Creation
    • Advanced Live Board Configuration
    • Creating and customizing a Lane
    • Creation and Advanced Configuration of a Lane and Drop Code
  • Categories
    • Category Overview
    • Category Configuration
    • Category Usage
  • Chat
    • Using the Chat
    • Enabling the Chat on Portals
    • Chat Rooms and Moderators
    • Public Chat
    • Configure a Public Chat Widget
    • Chatbot
    • Chatbot Flow – Example
  • CMDB
    • Deepser CMDB
    • Enable CMDB in the User Portal
    • User Portal CMDB Grid Configuration
    • Advanced Configuration of CMDB Grids
    • Class, Type and Subtype
    • Configuring a CI
  • CRM
    • Deep CRM
    • Creating an account in the CRM
    • Creating a contact in the CRM
    • Creating an opportunity in the CRM
    • Contact Types in CRM
    • Opportunity Types in CRM
    • CRM Lists
    • Sync Contacts and Accounts
    • Address Functioning
    • Sales
    • Mailchimp Integration
  • Deepser API
    • API Notions
    • API Endpoint and URL
    • API Verbs and Format
    • API Authentication
    • API Main Methods
    • Retrieve
    • Multiple Retrieve
    • Create
    • Update
    • Delete
    • API Entities
    • API Company
    • User API
    • Group API
    • Service Operation API
    • Service Type API
    • Activity API
    • CMDB CI API
  • Deepser Fundamentals
    • Deepser Backend
    • Deepser User Menu
    • Deepser Navigation Menu
    • Global Search Usage
    • Deepser Home Page
    • Grids
    • Filters and Order
    • Export Data
    • Mass Action
    • Mass Action Configuration
    • Grid Creation and Cloning
    • Configuring Grids
    • Advanced Collection Configuration
    • Grids Render and Options Configuration
    • Grids Custom Options Configurations
    • Grids Renderer Tooltip Example
    • Grids Renderer Link Example
    • Grids System Configuration
    • Form Template Theory
    • FormTemplates
    • FormTemplates Structure and Buttons
    • Form Template Selection and Creation
    • Form Template Configuration
    • Form Template Structure Configuration
    • Formtemplates Fieldset Configuration
    • Formtemplates Buttons Configuration
    • Formtemplates Field Configuration
    • Advanced Form Template Rules
    • Custom Button Configuration
    • Buttons Conditional Hiding
    • User Portal
    • Browsing the user portal
    • Managing Tickets in The User Portal
    • User Portal Additional Features
    • Configuring Portal Groups
    • Configuring Portal Requests
    • Configuring Service Operations in the User Portal
    • Enabling Other Modules in the User Portal
    • Enabling Other Modules in the User Portal Grid
    • Guest Portal
    • Enabling the Guest Portal
    • Guest Portal Visibility Configuration Overview
    • Enabling Service Types on the Guest Portal
    • Adding a Portal Group in the Guest Portal
    • Adding a Portal Request in the Guest Portal
    • Editing Form Templates in the Guest Portal
    • Enabling Categories in the Guest Portal
    • Enabling Notifications for Guest Users
    • Knowledge Base in the Guest Portal
    • CMS in the Guest Portal
    • Cache Management
    • Quick Reply
    • Mentions
    • Module Creator – Creating a custom module
  • Email Integration
    • Email Integration in Service Management
    • Enable Embedded Images on Message Body
    • Mailbox
    • Configuring an Outgoing Mailbox
    • Configuring an Incoming Mailbox
    • OAuth Client for Email Integration
    • Email Loop Management Tool
    • Office 365 Mailbox Configuration
    • Azure Oauth Client (Legacy Protocol)
    • Google Oauth Configuration
    • Email Rules
    • Email Rule Configuration
    • Advanced Email Rule Configuration
    • Avoid Duplicate Tickets By Email
    • Managing additional Email recipients
    • Email Events
    • Enabling / Disabling an Email Event
    • Custom Email Events Creation
    • Custom Email Events Configuration
    • Attach Report to Email Notification
    • Email Templates
    • Email Template Configuration
    • New operation notification template for Requester User
    • New or Updated comment notification template for Requester
    • Email Webclient
  • Escalation
    • Escalation rule levels
    • Configuring Escalation Rules
    • Configure an escalation rule that modifies entity.
    • Escalation rule that sends an email notification
    • Create an escalation rule that is based on a metric
    • Configure an escalation rule that generates other entities
  • Importing Data
    • Import Foundamentals
    • Import Creation
    • Import Basic Data Binding
    • Import Before Run
    • Import Before Run Tutorial
    • Import Before Row
    • Import Before Row Tutorial
    • Import After Row
    • Import Binding The Unique Field “Code”
    • Import Binding the Type Value
    • Import Binding the Dates Values
    • Import Binding a Company, creating the record if it doesn’t exist
    • Global Import
  • IT Asset Management
    • IT Asset Models
    • ITAM Automatic Scan Configuration and Usage
    • ITAM Configuration
    • AnyDesk
    • Supremo
  • Knowledge Base
    • Reading the Knowledge Base
    • Knowledge Base in Service Operations
    • Article Configuration in Knowledge Base
    • Knowledge Base Configuration
    • Knowledge Base Standard Filters
    • Knowledge Base Advanced Filters
  • List
    • Introduction to lists
    • Creating a new list
    • List Values and Model Visibility
    • Use a list as the basis of a custom field
  • Password Management
    • Configuring a Password
    • Using a Password
    • Private Password
    • Password System Configuration
    • Enabling Password Manager Portal
    • Custom Deeppassword fields
    • Password Audit
  • Relations
    • Using a Relation Grid field
    • Configuring a Relation
    • Modifying relation using a custom event.
    • Opposite relation
    • Column Configuration
    • Relation Graph View
  • Service Management
    • Introduction to Services in Deepser
    • Service Operations
    • Creating a Service Operation
    • Adding Comments, Activities, Attachments and Tasks to Operations
    • Service Operation Main Fields
    • Service Operation Additional Fields
    • Service Operation Activities, Relations, Email and SLAs
    • Service Types
    • Routing rules
    • Configuring Routing Rules
    • Advanced Routing Configuration
  • SLA
    • Calendar
    • Metrics
    • Goal
  • Task
    • Creation of task type
    • Form configuration of task types
    • Task Global Grid
    • Task Global Grid Configuration
    • Task Global Grid Advanced Configuration
  • Workflow
    • Workflow Overview
    • Flow Designer
    • Flow Trigger
    • Workflow – Stage Set
    • Workflow – Executions
    • Approval workflows
    • Portal Approval Structure
    • Backend Approval Structure
    • Workflow Actions
    • Workflow Logic
    • Workflow Samples
    • Multi Stage Flow
    • SubFlow
  • Inventory
    • Inventory Overview
    • Inventory Configuration
    • Warehouse
    • Item
    • Movement
  • Custom Fields
    • Custom Field Overview
    • Custom Field – Creation
    • Custom Field – Element Type Simple
    • Custom Field – Element Type Advanced
  • Folder icon closed Folder open iconCustom Event
    • Custom Event Overview
    • Custom Event – Creation
    • Custom Event – Type
  • Dashboard
    • Dashboard Overview
    • Panel Configuration
    • Chart Configuration
  • Project
    • Project Module
    • Gantt
    • Project Task
    • Resource Grid
  • Calendar
    • Calendar Configurations
    • Internal Calendar Configuration
    • Calendar Configuration Example
    • External Calendar Configuration
    • External Calendar – Google Calendar Configuration Example
    • External Calendar – Outlook Calendar Configuration Example
    • Calendar Usage
  • Survey
    • Survey Overview
    • Designer
    • Survey
    • Dashboard
  • Contract and Contract Line
    • Contracts and Contract Lines – General Overview
    • Contracts
    • Contract Lines
    • Contract Creation
    • Line Creation
    • Associate a Contract / Line with other entities
    • Contract Type
    • Line Type
    • Contracts and Escalation Rules
  • Report Documentation
    • Report Configuration
    • Report Usage
  • Sales
    • Catalog and Price List Overview
    • Catalog Configurations
    • Product
    • Price List
    • Billing Overview
    • Order Billing
    • Lines Billing
    • Worklogs Billing
    • Movements Billing
    • Operation Billing
  • Folder icon closed Folder open iconIntegrations
    • Teams Integration
    • NinjaOne RMM Integration
    • Datto RMM Integration

Email Loop Management Tool

Estimated reading: 4 minutes

In Deepser there is an integrated tool that allows you to mitigate and block email loops, blocking the receipt of emails from email addresses that have sent a large (configurable) number of emails in a defined time interval.

 

EMAIL LOOP MANAGEMENT TOOL ENABLING GUIDE

To enable the Loop email management tool, you will need to go to the System-> Tools -> Email->Mailbox menu

Once here we will have to go to the configuration of the email input boxes, if it is necessary to configure the tool for multiple email boxes it will be necessary to follow this guide for each entry box.

You will now need to click on the edit button of the form template in the upper left part of the page:

At this point we will have to go to configure a new tab “Email Loop Configuration”, the name can be configured if necessary.

To configure the new tab, you will need to right-click on the tab item and click “New Tab”.

Now you will need to click on the Newly created “New Tab” entry:

Here we are going to change the “Label” field with the name we want to give to this new tab, in our case Email Loop Configuration

Now we will have to click the “SAVE” button to save to the configuration.

At this point we will have to go to configure a new Fieldset “Email Loop Settings”, the name can be configured if necessary.

To configure the new tab, you will need to right-click on the tab item and click “New Fieldset”.

To rename the fieldset you will need to click on the new fieldset just created, at this point you can rename the fieldset by changing the head present in the campo at the top center of the page:

In our case we will rename it to “Email Loop Settings”.

At this point we must enter the following fields in this fieldset:

  • Allowed Messages Interval
  • Allowed Messages Number
  • Lock Duration
  • Whitelist Expression
  • Blacklist
  • Message Logs

Once done it will be possible to change the width of the fields through their settings in order to make it easier to fill them in and consult, the final result will have to look like this:

Finally, we will have to go and click the “SAVE” button to save the changes to the form template.

 

EXPLANATION FIELDS EMAIL LOOP MANAGEMENT TOOL

After configuring the form as described in the previous step we will have in the “Email Loop Configuration” tab a structure similar to this:

Below is the list of fields with their description:

FieldDescriptionNotes
Allowed Messages IntervalThe time interval in which the number of messages received from an email address will be evaluated 
Allowed Messages NumberNumber of messages allowed per email address in the time interval defined in the “Allowed Messages Interval” field 
Lock DurationThe duration of the block on receiving messages if an email loop is detected. 
Whitelist Expressionthis field is a regular expression (regex) which will instruct the system to exclude all email addresses that match this regular expression 
BlacklistHere you will see the list of blocked email addresses and until they are blocked 
Message LogsHere you will see the list of blocked email messages 
 

EXAMPLE EMAIL LOOP MANAGEMENT TOOL CONFIGURATION

Suppose you want to configure the email management tool to block all email addresses that send more than 30 messages in 5, minutes for 15 minutes but you want to exclude from this rule all addresses that belong to the domain example.com eg.  test@example.com

To do this you will need to configure the fields as follows:

  • Allowed Messages Interval set to 5 minutes
  • Allowed Messages Number set to 30
  • Lock Duration set to 15 minutes
  • Expression whitelist set to:
[\w+|\.] +@example\.com

Below is an image of the final result:

At this point you will need to click on “Save” or “Apply” to save to the configuration

Was this guide helpful? Yes No

Share this Doc

Email Loop Management Tool

Or copy link

Clipboard Icon
CONTENTS
Leaf Illustration

Deepser srl
Via Luigi Dalla Via 3/B,Torre A, piano 7, int. 12
36015 Schio (VI), Italy

© Deepser. All right reserved.

Privacy Policy
Terms of Service