Service Management
This course will give you some precious information on the configuration of the Service Module.
The service Module is a flexible yet powerful way to recreate a modern service management solution in Deepser, for istance, Ticketing is a feature served through this module.
Articles
- Introduction to Services in Deepser
- Service Operations
- Creating a Service Operation
- Adding Comments, Activities, Attachments and Tasks to Operations
- Service Operation Main Fields
- Service Operation Additional Fields
- Service Operation Activities, Relations, Email and SLAs
- Service Types
- Routing rules
- Configuring Routing Rules
- Advanced Routing Configuration
