New or Updated comment notification template for Requester
In the following example, we are going to configure an email template to notify a user that a comment has been added or updated where he is the Requester.
STEP 1 – TEMPLATE IDENTIFICATION FIELDS
As a first step, fill in the template identificative fields:
- Name (es: ‘REQUESTER – Comment Created or Updated ’)
- Code (es: ‘operation_comment_created_updated_requester’)
- Status: Enabled
STEP 2 – CONFIGURE THE EMAIL SUBJECT LINE
In the scripting area ‘Subject‘ insert the following PHP code
<!--
$this->getModel() returns the current model incance in this case the activity instance
$this->getModel()->isObjectNew() returns true if object is new
if object is new print "New Comment" else Comment Updated
__ method (double underscore) check for available translations of the string passed as parameter
-->
<?php if ($this->getModel()->isObjectNew()) : ?>
<?php echo Deep::helper('deep_email')->__('New Comment')?>
<?php else: ?>
<?php echo Deep::helper('deep_email')->__('Comment Updated')?>
<?php endif; ?>
<?php echo Deep::helper('deep_email')->__('for Ticket ID')?>
<!--
$this->getPrefix() retrieve the prefix setted in current outgoing mailbox configuration
$this->getModel()->getModelId() retrive the main model ID to which the activity is associated
in this case the operation ID
-->
<?php echo $this->getPrefix() ?><?php echo $this->getModel()->getModelId() ?>
The resulting subject will look like: “New Comment for Ticket ID TICKET#101” or “Comment Updated for Ticket ID TICKET#”.
STEP 3 – CONFIGURE THE EMAIL BODY
In the Body scripting area enter the following PHP code
<?php
//$this->getModel() returns the main model oject instance, in this case Activity
$activity = $this->getModel();
//retreive user who created comment
$createdByUser = $activity->getCreatedBy() ?
Deep::getModel('deep_admin/user')->loadByUsername($activity->getCreatedBy()) : null;
//determine createdby user display username
$createdByDisplayUsername = $createdByUser && $createdByUser->getId() ?
$createdByUser->getDisplayUsername() : $activity->getCreatedBy();
//$activity->loadModelInstance() returns main model instance in this case operation object instance
$operation = $activity->loadModelInstance();
//getAssignedUser() returns assigned user object instance
$assignedUser = $operation ? $operation->getAssignedUser() : null;
//getDisplayUsername() returns "First Lastname" string
$assignedUsername = $assignedUser && $assignedUser->getId() ? $assignedUser->getDisplayUsername() : null;
//$operation->getRequesterUser() loads the requester user object if he is registered
$requesterUser = $operation ? $operation->getRequesterUser() : null;
//test if requester is a registered user
$requesterIsRegistered = $requesterUser && $requesterUser->getId();
//if requester is registered then use getDisplayUsername() that returns 'Firstname Lastname'
//if the requester is not a registered user use the value of the service operation field requester_username
$requesterUsername = $requesterIsRegistered ? $requesterUser->getDisplayUsername() : $operation->getRequesterUsername();
?>
<!-- include header template -->
<?php $this->includeTemplate("header") ?>
<!-- Start of Main Content -->
<tr style="">
<td bgcolor="#FFFFFF" align="center" style="">
<table width="100%" align="center" cellpadding="0" cellspacing="0" border="0" class="devicewidth"
style="">
<tbody style="">
<!-- Start Spacer -->
<tr>
<td class="w22" width="41" style="font-size:1px; line-height:1px;"> </td>
<td class="h26" height="36" style="font-size:1px; line-height:1px;"> </td>
<td class="w22" width="41" style="font-size:1px; line-height:1px;"> </td>
</tr>
<!-- End Spacer -->
<tr style="">
<td class="w22" width="41" style="font-size:1px; line-height:1px;"> </td>
<td class="mktEditable content mktEditable content" id="edit_text_1" valign="middle"
style="font-family:Calibri, Helvetica, sans-serif; font-size:16px; color:#505050;
text-align:left; line-height:25.6px; font-weight:normal; text-transform:none;">
<p>
<br>
<?php echo Deep::helper('deep_email')->__('Dear') .' ' . $requesterUsername ?>,
<br>
<?php echo Deep::helper('deep_email')->__('A Comment has been') .' ' ?>
<b>
<?php if ($activity->isObjectNew()) : ?>
<?php echo Deep::helper('deep_email')->__('created') . ' '?>
<?php else: ?>
<?php echo Deep::helper('deep_email')->__('updated') . ' '?>
<?php endif; ?>
</b>
<?php echo Deep::helper('deep_email')->__('for Ticket ID') ?>:
<b style="font-weight: 700;">
<?php if($requesterIsRegistered):?>
<?php $url = $operation->getPortalUrl() ?>
<a href="<?php echo $url ?>">
<?php echo $operation->getId()?>
</a>
<?php else:?>
<?php echo $operation->getId()?>
<?php endif;?>
</b>
<br><br>
<!-- Ticket Title -->
<strong><?php echo Deep::helper('deep_email')->__('Ticket Title')?></strong>:
<br>
<!-- print the operation Title -->
<?php echo $operation->getTitle()?>
<br><br><br>
<!-- Activity Description -->
<strong><?php echo Deep::helper('deep_email')->__('Comment')?></strong>:
<!-- print the activtity Description -->
<br><?php echo $activity->getDescription()?>
<br>
<!-- Created by -->
<strong><?php echo Deep::helper('deep_service')
->__('User who created the Comment')?></strong>:
<?php if($createdByUser && $createdByUser->getId()):?>
<?php if($createdByUser->getAvatar()):?>
<br>
<!-- if created by user is regitered and has an avatar print it -->
<img decoding="async" src="<?php echo $createdByUser->getAvatarUrl() ?>" border="0"
style="-ms-interpolation-mode: bicubic;" width="16" />
<?php endif;?>
<?php endif;?>
<!-- print created by username or displayusername -->
<?php echo $createdByDisplayUsername ?>
<br><br>
</p>
</td>
<td class="w22" width="41" style="font-size:1px; line-height:1px;"> </td>
</tr>
<!-- Start Spacer -->
<tr>
<td class="w22" width="41" style="font-size:1px; line-height:1px;"> </td>
<td height="30" style="font-size:1px; line-height:1px;"> </td>
<td class="w22" width="41" style="font-size:1px; line-height:1px;"> </td>
</tr>
<!-- End Spacer -->
</tbody>
</table>
</td>
</tr>
<!-- End of Main Content -->
<?php if($requesterIsRegistered):?>
<!-- start of Button -->
<tr style="">
<td bgcolor="#FFFFFF" align="center" class="mktEditable" id="edit_cta_button" style="">
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td class="w22" width="41" style="font-size: 1px; line-height: 1px;"> </td>
<td align="left">
<table class="button" cellpadding="0" cellspacing="0" border="0" align="left"
bgcolor="#0080ff" style="-webkit-border-radius: 4px; -moz-border-radius: 4px;
border-radius: 4px;">
<tbody>
<tr>
<td width="518" align="center" valign="middle" height="65">
<span style="color: #ffffff; text-decoration: none;">
<!-- set the operation link as button link -->
<a class="mobButton mktNoTok" href="<?php echo $url ?>"
style="font-family: Calibri, Helvetica, sans-serif; font-size: 16px;
color: #ffffff; display: block; height: 65px;
mso-line-height-rule: exactly; line-height: 65px;
font-weight: normal; text-decoration: none;
text-align: center!important;" target="_blank"
title="Link to the ticket">
<?php echo Deep::helper('deep_email')->__('Go to the Ticket')?>
</a>
</span>
</td>
</tr>
</tbody>
</table>
</td>
<td class="w22" width="41" style="font-size: 1px; line-height: 1px;"> </td>
</tr>
</tbody>
</table>
</td>
</tr>
<!-- end of Button -->
<?php endif;?>
<!-- include footer template -->
<?php $this->includeTemplate("footer") ?>
The notification email body will look like the image below.
